Game Guide, Houston Galleria

Description

Position: Game Guide, Houston Galleria
Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.

How Game Guides Serve Our Guests and Our Team:

• Enthusiastically interacting with every single guest
• Leading groups of 2-12 guests in upbeat, friendly conversation
• Collecting information and making meaningful connections with our guests
• Passionately explaining TEG and the rules of the adventure
• Closely monitor experiences and use Game Guide software to give teams clues and hints
• Giving a recap of memorable moments at the end of experiences
• Occasionally host experiences remotely while upholding epic standards, may lead events with up to 300+ participants
• Charismatically engage virtual teams and enthusiastically explain the structure of the virtual adventure
• Efficiently troubleshooting tech problems as they occur

Demonstrating operational excellence by:

• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and the building
• Restocking inventory
• Completing necessary reports
• Immediately and graciously resolving service failures

Job Requirements:

• Must be great in front of groups and quick on their feet
• Flexible availability. This role often works nights, weekends, and/or holidays. Weekly available hours will vary based on events booked.
• Must have a computer with video call capabilities and a webcam
• Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Knowledge, Skills, and Abilities:

• Genuine love for serving others
• Flexibility, accountability, and teachability
• Quick and effective decision-making abilities
• Creative problem solving
• Basic computer skills

Why TEG? Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.

Starting Pay: $10.30 per hour (with room for growth)

Position Details:
Our store is open anywhere from 7am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted to accommodate training. Shifts will be similar to mid-shifts (for example 12:30pm-9:30pm).

At TEG we adjust the shifts based on business needs. This is further explained in interviews.
Full Time (FT) for this position means: Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends and holidays are our most available times for hours for our FT team members. 4-5 shifts per week is normal for FT team members.
Part Time (PT) for this position means: Less than 30 hours per week.

For more information email: [email protected]